Information interaction and social support: exploring help-seeking in online communities during public health emergencies.

Publication date: Jun 27, 2023

During public health emergencies, online community users can obtain social support and assistance through information interaction in the online community. This study takes the COVID-19 pandemic as the context and aims to analyze the influence of user information interaction in online communities on the acquisition of social support during this public health emergency. Data collected from help-seeking posts in the “COVID-19 Patients Help-Seeking Dialog” subforum on China’s Sina Weibo were used as the research sample. The influence of the frequency of interaction and responsiveness on help seekers’ receipt of online social support was analyzed, and the moderating effect of help seekers’ identity type and intensity of online community use was explored. The results reveal that the frequency of interaction positively impacts informational support (β = 0. 367, p 

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Concepts Keywords
China COVID-19 pandemic
Dialog Information interaction
Pandemic Online community
Online help-seeking
Online social support
Public health emergency


Type Source Name
disease MESH emergencies
disease MESH COVID-19 pandemic
disease VO frequency
pathway REACTOME Reproduction
disease VO USA
disease IDO country
drug DRUGBANK Nonoxynol-9
disease VO monthly
drug DRUGBANK Coenzyme M
disease IDO process
drug DRUGBANK Indoleacetic acid
disease VO Gap
disease VO time
disease VO H2B
drug DRUGBANK Trestolone
drug DRUGBANK Tretamine
drug DRUGBANK Methylergometrine
drug DRUGBANK Proline
disease MESH panic
disease VO efficiency
disease VO Thing
disease MESH weight loss
disease MESH chronic pain
disease IDO disposition
drug DRUGBANK Methacholine
disease IDO entity
drug DRUGBANK Guanosine

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